Contact Center Solutions
for Cisco Unified Communications
Farlon provides advanced contact center solutions for Cisco UCCX and UCCE platforms. Enhance agent productivity with intelligent search, presence tracking, real-time statistics, and seamless business system integration.
Our Products
Complete suite of contact center solutions for Cisco Unified Communications
Farlon Agent Desktop
Advanced agent desktop with phonebook, presence tracking, and call controls. Three editions: Basic, Attendant Option, and BusinessCenter.
- Contact Center Functions
- Switchboard Operations
- Multi-Tenant Support
Farlon Phone Book
Advanced phonebook solution with intelligent search, presence integration, and business system connectivity.
- Phonetic Search
- Presence Tracking
- CRM Integration
Farlon Presence Suite
Real-time presence tracking across Microsoft Teams, Exchange Calendar, Cisco Jabber, WebEx, and IBM Notes.
- Multi-Platform Support
- Calendar Integration
- Free/Busy Status
Farlon WallBoard
Real-time contact center statistics display for UCCX. Queue metrics, agent performance, and customizable layouts.
- Live Statistics
- Multiple Layouts
- Agent Performance
Why Choose Farlon
Proven benefits that drive contact center performance and ROI
Reduce Cost Per Call
Intelligent search and desktop integration reduce handling time and improve first-call resolution rates. Quick access to information means faster, more efficient service.
Fast ROI Implementation
Quick deployment with minimal disruption to operations. User-friendly interfaces require minimal training. Most implementations show measurable ROI within months.
Cisco Platform Integration
Native integration with Cisco UCCX, UCCE, Finesse, and CUCM platforms. Seamless compatibility with your existing Cisco infrastructure.
Real-Time Presence
Track availability across Microsoft Teams, Cisco Jabber, WebEx, and Exchange Calendar. Know who is available before transferring calls.
Business System Integration
Connect with CRM, ERP, and other business applications. Automatic screen pop displays relevant customer information on incoming calls.
Multi-Tenant Support
Single installation serves multiple companies in virtual environments. Organization-specific data, branding, and workflows for each tenant.
Platform Compatibility
Integration with Cisco UCC infrastructure and business systems.
Cisco Platforms
Collaboration & Presence
Business Systems
Reseller Partners
Farlon products are available through authorized resellers in Denmark, Sweden, and Norway.
