Farlon Agent Desktop
Take your Cisco UCC Contact Center to the next level
Lower cost per call and improve first contact resolution with intelligent desktop management that puts the right information at your agents' fingertips—every time.
Available in Two Versions
Why Choose Farlon Agent Desktop?
💰 Reduce Cost Per Call
Intelligent desktop management eliminates time wasted switching between applications. Save 10-30 seconds per call.
✅ Improve First Contact Resolution
Advanced search and presence integration ensure callers reach the right person the first time.
🔍 Advanced Search Capabilities
Phonetic search, wildcards, exact matching, and drill-down capabilities find anyone instantly.
🔗 Simple Integration
Seamless CRM/ERP integration with Extension Module Plug-in API for custom development.
Choose the Right Edition
From basic Contact Center to enterprise multi-tenant deployments
Agent Desktop Basic
Per Agent Licensing
- Contact Center agent functions
- Queue Barometer & Statistics
- Call service window with ANI/DNIS
- CRM/ERP integration
- Customizable interface
- Office 2013-like themes
+ Attendant Option
Site License
- Everything in Basic, plus:
- Phone Book tab with presence
- Switchboard functions
- WaitOnBusy (WoB) call control
- Farlon WallBoard Basic included
- Calendar information display
+ BusinessCenter
Site License
- Everything in Attendant, plus:
- Multi-tenant support
- Virtual phone books per organization
- Organization tree search
- Custom messaging per organization
- Time zone functions
Powerful Features
Intelligent Desktop Management
Automatically brings the right application to the front based on call context. No more manual switching between CRM, databases, and tools.
Advanced Search
Phonetic search adapts to typos, wildcard search handles partial information, and drill-down shows related employees (same department, location, building).
Real-Time Queue Statistics
Queue Barometer shows skill-based statistics with configurable warnings and alarms. Give everyone visibility into Contact Center performance.
Unified Agent & Attendant
Agents and attendants use the same application. Callers reach the right place the first time, improving efficiency and customer satisfaction.
Customizable Interface
Resize windows, choose columns, create custom pushbuttons. All settings save per user and follow them across workstations.
Extension Module API
Any experienced .NET programmer can add custom functionality. Integrate your specific CRM, ERP, or database systems.
Technical Specifications
Platform Support
- Cisco UCCX: Version 14+ (UCCXCTI Protocol)
- Cisco UCCE: Version 16+ (CTI Server API)
- Database: Microsoft SQL Server
Client Requirements
- Windows XP SP3, Vista SP1, 7, 8, or 10
- 500MB free disk space
- .NET Framework 4.0
- 1 SQL client license per workstation
Key Technology
- Pure client-based architecture
- Microsoft Office-like interface
- Extension Module Plug-in API (.NET)
- Terminal Server / Citrix compatible
Ready to reduce your cost per call?
Contact our reseller partners to see how Farlon Agent Desktop can transform your Contact Center operations