Farlon WallBoard
See your Contact Center performance at a glance
Real-time statistics display for Cisco UCCX Contact Centers. Show queue metrics, agent performance, and service levels on wall-mounted displays or supervisor dashboards. Multiple customizable layouts to fit your needs.
Two Versions Available
From basic queue monitoring to detailed agent performance tracking
WallBoard Basic
Included with Attendant Option
Real-time queue statistics display showing calls in queue, wait times, service levels, and agent availability across multiple queues. Perfect for keeping the entire team aware of current performance.
- Queue metrics only
- Multiple queue display
- Service level tracking
- Agent count by status
WallBoard Extended
Add-on License
Enhanced version adding individual agent performance metrics. See who's available, who's on calls, and individual agent statistics. Ideal for supervisors needing detailed team visibility.
- Everything in Basic, plus:
- Individual agent statistics
- Agent names and status
- Performance metrics per agent
Choose Your Edition
WallBoard Basic
Included with Attendant Option
- Real-time queue statistics
- Calls waiting in queue
- Longest wait time
- Calls answered
- Service level percentage
- Agents logged in
- Multiple layout options
WallBoard Extended
Add-on License
- Everything in Basic, plus:
- Agent performance metrics
- Individual agent statistics
- Agent names and status
- Average handle time per agent
- Calls per agent
- Enhanced layouts with agent data
WallBoard Stand-Alone
Per UCCX Version
- For customers without Agent Desktop
- Direct UCCX database connection
- All WallBoard features
- Version-specific licensing (10.x, 11.x, 12.x)
- As-is delivery
- Configuration on T&M basis
Powerful Display Features
Real-Time Updates
Automatic refresh with configurable intervals. See current queue status, not stale data. Direct connection to UCCX Informix database ensures accuracy.
Multiple Layouts
Choose from several pre-built layouts or request custom designs. Layouts optimized for different screen sizes and viewing distances.
Customizable Display
Select which queues to display, set warning/alarm thresholds, choose colors and fonts. Make it match your brand or operational needs.
Web-Based
No special software required. Any device with a web browser can display the wallboard: smart TVs, tablets, PCs, dedicated displays.
Multi-Queue Support
Display statistics for multiple queues simultaneously. Perfect for contact centers handling different departments or product lines.
Visual Alerts
Color-coded warnings when metrics exceed thresholds. Immediate visual feedback for supervisors and agents.
Key Metrics Displayed
Queue Metrics (All Editions)
- Calls in queue
- Longest wait time
- Calls answered today
- Service level percentage
- Agents logged in
- Agents available
- Agents talking
- Calls abandoned
Agent Metrics (Extended Only)
- Agent name
- Current status (available/talking/not ready)
- Calls handled today
- Average handle time
- Time in current state
- Longest call
Perfect For
Wall-Mounted Displays
Large screens visible to all agents. Keep everyone aware of current queue status and motivate the team with visible metrics.
Supervisor Dashboards
Give supervisors real-time visibility into contact center performance. Make data-driven staffing and routing decisions.
Remote Monitoring
Access from anywhere with internet connection. Monitor contact center performance from home, office, or mobile device.
Executive Visibility
Give leadership real-time insight into contact center operations without complex reporting tools.
Technical Specifications
Technology
- Web-based (hosted on IIS)
- HTTP access on port 80
- Browser-based (no plugins)
- Responsive design
UCCX Integration
- Direct Informix database connection (port 1504)
- Linked Server via MS SQL
- Real-time data retrieval
- Configurable refresh intervals
Requirements
- Cisco UCCX platform
- Network connectivity to UCCX database
- Display device with web browser
- Farlon Agent Desktop (for Basic/Extended) or Stand-Alone license
Give your team real-time visibility
Contact our reseller partners to see how Farlon WallBoard can improve awareness and motivation in your Contact Center