Farlon Agent Desktop for Finesse
Advanced Phonebook Gadget for Cisco Finesse
Phonebook gadget that integrates seamlessly inside the Cisco Finesse UI. Provides advanced search and presence capabilities directly within your existing Finesse interface—no separate application needed.
Why Choose Agent Desktop for Finesse?
🔗 Native Finesse Experience
Runs directly inside the Finesse UI as a gadget. No separate application window to manage.
🔍 Advanced Phonebook Search
Same powerful search capabilities as the standalone desktop: phonetic, wildcard, and exact matching.
🟢 Presence Integration
Real-time presence status from multiple sources: Cisco UCM, Jabber, calendar systems, and more.
⚡ Fast Deployment
Quick to deploy within your existing Finesse environment. Minimal configuration required.
Key Features
Seamless Finesse Integration
Appears as a native gadget within the Cisco Finesse desktop interface. Agents don't need to learn a new application—it's just another part of their familiar Finesse environment.
Advanced Search Capabilities
Phonetic search adapts to typos and spelling variations, wildcard search handles partial information, and drill-down displays related employees by department, location, or building.
Presence & Calendar Display
See real-time presence status and calendar information for any employee in the directory. Helps agents know who's available before transferring calls.
Click-to-Dial Integration
Click any phone number in the directory to initiate a call through Finesse. Streamlines the transfer process and reduces dialing errors.
Multiple Contact Information
Display office phone, mobile phone, email, department, location, and more. All the information agents need to route calls effectively.
Customizable Display
Configure which fields to display and how to organize them. Tailor the gadget to match your organization's specific needs and workflow.
Technical Specifications
Platform Support
- Cisco Finesse: Version 10.0+
- Cisco UCCX: Version 10.0+
- Database: Microsoft SQL Server 2005+
Integration Points
- Cisco Finesse Desktop
- Farlon Phone Book database
- Presence services (CUCM, Jabber, etc.)
- Calendar systems (Exchange, Google, Notes)
Key Features
- Web-based gadget (HTML5/JavaScript)
- No client installation required
- Responsive design
- Multi-browser support
Perfect For
Existing Finesse Deployments
Already using Cisco Finesse? Add powerful phonebook capabilities without disrupting your agents' familiar workflow.
Browser-Based Contact Centers
Perfect for contact centers that prefer browser-based tools over desktop applications. Everything runs in the browser.
Simplified IT Management
No separate desktop application to install, update, or support. Managed through your Finesse configuration.
Remote Agent Support
Ideal for remote and work-from-home agents who access Finesse through web browsers. Same experience everywhere.
Need a Standalone Application?
For full-featured contact center and switchboard capabilities, consider Farlon Agent Desktop UCC, our standalone Windows application with complete customization and CRM integration.
Enhance your Finesse deployment
Contact our reseller partners to see how Farlon Agent Desktop for Finesse can improve your contact center efficiency